Service Level Agreement Verizon

Network packet transmission area. Verizon offers both a North American Network Packet Delivery Level Standard and a transatlantic network. Verizon`s North American Network Packet Delivery Service Standard provides for monthly parcel delivery of 99.5% or more between Verizon-named hub routers in North America. The Transatlantic Network Packet Delivery Service Level Standard provides for monthly parcel delivery of 99.5% or more between a Verizon-designated hub router in the New York city and a Verizon-designated hub router in Greater London. The process of transmitting network packets. Package delivery is calculated on the basis of the average of the regular periodic measurements made during a calendar month between the lifting routers. Network performance statistics for the packet delivery service level are published at the following storage location: www.verizonbusiness.com/about/network/latency. No credit is granted if the non-compliance with the Packet Network delivery service standards is due to reasons of force majeure (see below, if this is not defined in the current service contract). Remedy the delivery of network packets. If Verizon does not meet a standard Network Packet Delivery Level service standard within a calendar month, the customer`s account is automatically credited for that month. This credit is verizon`s one-day prorated fee for the Dedicated Internet Service, for which a Packet Delivery Service Level network has not been met. Verizon Business` Customer Edge to Customer Edge SLA is available to the U.S.-based company`s customers with a private IP (Internet Protocol) at no additional cost, with service planned for other private IP customers by the end of the year. The Customer Edge SLA covers network equipment that Verizon Business leases to other telecom operators to gain access to business customers on the last mile.

Verizon Communications` Business Unit has expanded its Service Level Agreement (SLA) options to allow customers to access their SLAs on the last mile of their network connection, even in cases where Verizon does not have these pipes. TTR Service Level Standard Range. The calculation of the customer`s TTR service level is based on the time it takes to restore service in a circuit after an event that causes a circuit to fail. The TTR service level for Dedicated Internet services is 4 hours. The TTR period begins when a troubled Verizon or customer ticket is opened after the breakdown of a tour other than for breakdowns related to the exceptions mentioned below and ends with the restoration of the relevant tour. TTR Service Level Standard applies to the local access line and wan infrastructure port. Standard TTR service process. Outages are only counted if the customer opens a Trouble ticket during Verizon customer service within (30) days of the outage. The calculation of the TTR Service Level standard is not considered a covered failure resulting from (a) planned maintenance work; (b) the telephone company`s circuits or devices ordered by the customer; (c) the Customer`s applications or devices; (d) the acts or omissions of Customer, third parties not related to Verizon, or customer authorized circuit user; or (e) force majeure (defined below, if not defined in the current service agreement). .

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